Terms & Conditions

Making A Purchase

You can view our products in multiple ways...

  • By 'Category' alone
  • By simply using our quick search feature found on the top of every page

When you have finished adding your required items to your online shopping basket, you will then need to visit the checkout to finalise your order. Please make sure that ALL delivery details are 100% accurate, as we can not be held responsible for items which go missing in transit due to an error with your address. We endeavour to update the status of all orders as they progress through the system. You can modify or delete items from your basket at any time - click on “checkout” located at the top right of the page. 


Creating Your Account

By registering with our website, you automatically agree to our Terms and Conditions and you will automatically be added to our mailing list. We will periodically send out promotional emails of our current deals, new stock and other offers. To remove yourself from this please click here.


Ordering Terms and Conditions

By ticking the terms and conditions box on our order confirmation page you automatically agree with our terms and conditions.

  • Incorrect addresses – Country Innovation.com will not be held responsible for missing items if you have made an error with your delivery address, we ask that you are sure to check this before confirming your order
  • Product pricing - We always offer the very best price possible, there are no further discounts that we are able to offer including for bulk quantities. In all cases, we reserve the right to cancel any order where a pricing error has been made
  • Product Availability - Due to high demands or discontinued stock, we reserve the right to cancel any items from your order at our own discretion
  • Due to the way our website stock system is run, some items may appear to be in stock but due to high demand within the hour these figures can sometimes be incorrect

Please note: we, countryInnovation.com, hold the right to cancel your order at any time for reasons which may or may not be disclosed.


Products Descriptions and Images

All product description and images are as accurate as possible.


Postage Charges and Dispatch Information

We currently supply UK, Rest of Europe and Outside Europe.

  • All items are usually delivered within 3-5 working days, but the delivery time can be up to 10 working days from dispatch at peak times. All dispatch and delivery times given are estimates, and we can give no guarantees on exact delivery times
  • We only make one delivery charge for all orders where a postage charge is applicable (see below), including orders sent in one or more packages
  • All orders placed after 10:30am will not be processed until the following working day, and orders placed on weekends may take until Tuesday to be dispatched
  • Our normal working days are Monday to Friday, non inclusive of UK Bank Holidays

Our delivery charges are:

UK orders  £3.95

Rest of Europe - £25

Outside Europe £30

We offer an Express Delivery Service - £9.95 for UK Deliveries only, if order is placed before 11am. Please telephone for stock availability. Credit card payments only.


Missing Items/Returning Items 

  • We have a no quibble returns policy. If you wish to return your purchase, you may do so but we must be notified within 7 days. Please provide proof of purchase - either a receipt for items bought in store or your online order number
  • Any missing or faulty items must be notified within 7 days
  • We cover all return postage (up to First Class Royal Mail Postage) for faulty items, but do not cover your return costs for unwanted items
  • Unwanted items must be returned to us in their original packaging


Payment Options

  • We accept the following card types for use on our website: Visa, Maestro and Mastercard
  • We do not accept American Express cards at this time
  • We also accept cheque/postal orders
  • Should there be any issues regarding your payment we will contact you by email
  • Goods will not be dispatched until payment has been made in full
  • CountryInnovation.com may request from you proof of address at any time to help prevent fraud


Website Security and Data Protection

  • We will never distribute any of your information to third party sites
  • We do send out promotional emails to our customer database, but should you wish to opt out, please just unsubscribe. We also ask that you please check you are removing the correct email address or you may carry on receiving emails!

The Country Innovation website is totally secure and Country Innovation passes all the security measures introduced by the Card Industry to protect your payment details online. You can rest assured that any information you provide is in a totally secure environment.


Support and Technical Problems

  • If you have a problem with your order you can always contact our support team, which can be found at sales@countryinnovation.com or Tel 01934 877333


VAT

  • If the delivery address for your order is in the United Kingdom, all prices shown are FULLY INCLUSIVE of UK VAT where applicable


Company Information 

  • Registration name - Country Innovation Limited
  • Place of registration - 1 Broad Street, Congresbury, Somerset, BS49 5DG
  • Registered office address - 1 Broad Street, Congresbury, Somerset, BS49 5DG
  • Registered number - 06043191
  • Contact telephone number - 01934 877333
  • Contact email address - sales@countryinnovation.com

Country Innovation © 2017
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