Privacy & Security Policy • Country Innovation

Privacy Policy

Your privacy is of the highest importance to us, and we promise never to release your details to any outside company for mailing or marketing purposes.

  • All such information is held on secure servers.
  • We comply fully with all GDPR and consumer legislation, and we’ll treat all your personal information as fully confidential. We use reputable third –party banking and distribution institutions (including PayPal) on a lawful basis for the processing of your orders.
  • They receive the information needed to verify and authorise your payment card and to process your order.
  • All such organisations are under strict obligation to keep your personal information private.


We use a third party provider, MailChimp to deliver our mail outs and newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our mail outs and newsletters.

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

When you place an order, we’ll keep the personal data you give us for five years so we can comply with our legal and contractual obligations.


Your right to withdraw consent.

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.


Where we rely on our legitimate interest.

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.


You have the right to request a copy of any information about you that Country Innovation holds at any time and also to have that information corrected if it is inaccurate. To ask for your information, please contact Country Innovation, 1 Broad Street, Congresbury, Somerset, BS49 5DG.  To ask for your information to be amended, please update your online account, or contact

Country Innovation © 2018